How to place and order?

To place an order, simply browse our products, select the items you want, and add them to your cart. Follow the checkout process, providing necessary information, and complete the payment

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, Gcash, Maya, PayPal, and other secure payment gateways.

Is it safe to use my credit card on your website?

Yes, it's completely safe. We use industry-standard encryption to protect your credit card information during transactions.

Can I modify or cancel my order after it's been placed?

Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before confirming.


What are your shipping options and delivery times?

We offer various shipping options with estimated delivery times. Details can be found during the checkout process.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site.

Do you offer international shipping?

Yes, we do offer international shipping. Shipping costs and delivery times may vary depending on the destination.

What should I do if my order is delayed or missing?

If your order is delayed or missing, please contact our customer support, and we'll investigate the issue promptly.


What is your return policy?

Our return policy allows you to return items within 5 days of receiving them. Please refer to our [Return Policy] page for detailed information.

How do I initiate a return or exchange?

To initiate a return or exchange, please visit our [Returns Center] and follow the instructions provided.

Are there any items that are not eligible for returns?

Some items may not be eligible for returns. Please refer to our [Return Policy] for a list of non-returnable items.

How long does it take to process a return?

  • Once we receive your returned item, it typically takes 7 business days to process the return and issue a refund.


How do I know which size to choose?

Refer to our size guide available on each product page for accurate sizing information. If you have specific questions, feel free to contact our customer support.

Can I get more information about a product?

For additional product information, please refer to the product description on the website. If you have specific questions, contact our customer support.

Are the colors on the website accurate to the actual product?

While we strive for accuracy, colors may vary due to monitor settings. Contact us for more details or clarification.

Do you restock sold-out items?

We regularly update our inventory. You can sign up for notifications to be informed when a sold-out item is restocked.


How do I create an account on your website?

Click on the "Sign Up" or "Create Account" link and follow the instructions. Fill in your details to create an account.

What should I do if I forgot my password?

Click on the "Forgot Password" link on the login page, and follow the instructions to reset your password.

Are my personal details secure on your site?

Yes, we take the security of your personal information seriously. Our website uses advanced encryption to protect your data.

I'm experiencing technical issues on your website. What should I do?

Clear your browser cache, try a different browser, or contact our customer support for assistance.


How can I get in touch with your customer support?

You can reach our customer support team through our [Contact Us] page or via email at [support@tngcoriginals.com]

How can I apply a discount code during checkout?

During the checkout process, you'll find a field to enter your discount code. Enter the code and click "Apply" before completing the payment.

Are there any ongoing sales or special promotions?

Check our "Sale" or "Promotions" section on the website for information on ongoing sales and special promotions.


How can I get in touch with your customer support?

You can reach our customer support team through our [Contact Us] page or via email at [support@tngcoriginals.com].

What is the best way to contact you?

We recommend using the contact form on our website or sending an email to [support@tngcoriginals.com] for the fastest response.

What are your customer support hours?

Our customer support team is available from 10 AM to 5 PM UTC+8, Monday through Friday.


How do you protect my personal information?

We prioritize the security of your personal information. Our website employs industry-standard security measures to safeguard your data.

Is my payment information secure?

Absolutely. We use secure payment gateways and encryption to protect your payment information during transactions.

Do you share customer data with third parties?

We do not share customer data with third parties. Your privacy is important to us. Refer to our [Privacy Policy] for more details.